Returns & Exchanges
At Dona Teas & Tisanes, we strive for the highest quality in every blend; however, due to the perishable nature of our food products, we cannot accept returns on opened tea or pantry items. If you receive a damaged or incorrect order, please contact our support team within 14 days for a replacement or store credit.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your tea or tisane purchase.
Provide Documentation
For items damaged during transit, please attach clear photos of the packaging and product labels to help us expedite your claim.
Review Process
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and freshness guidelines for compensation.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement of your favorite blend immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing