Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
What is the difference between tea and a tisane?
Tea is derived from the Camellia sinensis plant and contains caffeine, whereas a tisane is a caffeine-free herbal infusion made from dried herbs, fruits, or spices.
How should I store my loose-leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place inside an airtight container. Avoid exposure to direct sunlight, moisture, and strong odors.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. If your order arrived damaged or incorrect, please contact us within 7 days for a replacement or refund.
Are your tea bags compostable?
Yes, all our tea bags are made from plant-based, biodegradable materials and are 100% plastic-free and compostable.